sofar sounds

Over the past five years at Sofar Sounds, I’ve had the opportunity to combine my passion for hospitality with hands-on event production, supporting local artists and crafting immersive experiences with spatial design and customer service. This role has allowed me to hone my skills in customer experience, placemaking, and space curation, transforming venues into memorable, engaging environments where both guests and artists feel connected and appreciated.

  • Event Atmosphere & Space Curation: Collaborated with crews to create inviting, brand-aligned settings through thoughtful stage design, lighting, and ambiance, ensuring each event reflects Sofar’s unique identity.

  • Community Engagement & Customer Experience: Engaged warmly with guests, fostering a welcoming community vibe and enhancing the customer experience through attentive, proactive interactions that keep audiences returning.

  • Artist Support & Brand Loyalty: Provided hands-on assistance to artists with merchandise sales, social engagement, and setup, creating a seamless flow that promotes brand loyalty and supports local talent.

  • Operational Efficiency & Post-Event Insights: Ensured smooth event breakdown and space reset, completing detailed post-event recaps to enhance future experiences and provide valuable insights to the City Team.

 
 

resort, restaurant, retail

Working in hospitality and retail gave me an incredible foundation in understanding people and creating meaningful experiences. At a Forbes-rated resort, a popular restaurant, and a top local consignment shop, I learned firsthand how thoughtful service, attention to detail, and well-designed spaces can elevate a customer’s experience. This background has fueled my passion for customer experience, interior design, and creating inviting atmospheres that make people feel valued and welcome.

  • Guest Relations & Service Excellence: Provided exceptional customer service at a Forbes-rated resort and award-winning restaurant, managing high-profile and general guest interactions with professionalism and care.

  • Customer Experience & Hospitality Operations: Acted as the face of Ocean Edge Resort Spa’s front desk, where I facilitated appointment scheduling, maintained facility standards, and ensured a seamless experience for all guests.

  • Sales & Merchandising Expertise: At Cape Cod’s top consignment shop, supported inventory intake, merchandising, and floor organization while working closely with management to optimize customer engagement and drive sales.

  • Adaptability & Team Collaboration: Excelled in fast-paced environments, balancing guest service, order management, and upkeep tasks with efficiency and teamwork.